What a group is
A notification group has a title, a list of email addresses and a scope. Modules never store their own recipient lists: each alerting item has a Notification Group field, and you pick a group there. Change who is on the group and everyone who relies on it is updated in one place.
Groups belong to the company. Observer's notification groups are the same groups; old Observer links now open this page.
Create a group
- On Companies, click the gear icon next to the company, then click Notification Groups.
- Click Add Group.
- Fill in the fields:
| Field | What it does |
|---|---|
| Title | The name you pick from in each module, for example "Analytics team". Required |
| Description | What the group is for and who is on it. Required |
| Scope | All properties (company-wide), or one property. A property group is offered only on that property; a company-wide group is offered everywhere |
| Email Addresses (comma delimited) | One or more addresses separated by commas, for example ana@example.com, ops@example.com. Required |
| Enabled | Whether the group is active. See below |
- Click Submit.
Every Notification Group field in TagPipes has a Manage notification groups link that opens this page in a new tab, so you can add a group without leaving the form you are on.
Which modules use groups
| Module | Where you pick the group | When the group is emailed |
|---|---|---|
| Auditor | Audit schedule | A scheduled audit run finds one or more rule failures |
| AutoTag | Project | A sync fails |
| Echo | Source | The source's event volume drops to zero after a baseline of earlier traffic |
| Lens | Data table, and attribution setup | A sync fails, or the table goes longer than expected without a successful sync |
| Lens | Export | An export run fails |
| Observer | Dataset (Default Notification Group) and monitor | A monitor raises an alarm. A monitor uses its own group, or the dataset's default if it has none |
| Pulse | Monitor | A scan's privacy score falls below the alert threshold |
| Shield | Settings | New and overdue privacy requests |
Each field also has a "none" option, such as None (no notifications) or None (alerts off), which turns that item's emails off.
An Observer monitor with no group of its own and no dataset default is not evaluated at all. Pick a group on the monitor, or set a default on the dataset.
Change a group's addresses
Edit the group, change Email Addresses, and click Submit.
- Auditor schedules that use the group pick up the change straight away.
- AutoTag projects, Echo sources, Lens tables, Pulse monitors and Shield settings keep a copy of the addresses from when they were last saved. After you change a group, open each of those items and save it again.
Enabled
On the Notification Groups list, a group that is not enabled shows with its title struck through. Auditor schedules stop emailing a disabled group. For other modules, set the item's group to "none" to stop its emails.
Delete a group
Click the trash icon on the group's row and confirm. The group disappears from every picker. An item that still points at it shows (deleted group) in its Notification Group field until you pick another group, so saving that item does not quietly change where its alerts go.
Troubleshooting
| Problem | Cause | Fix |
|---|---|---|
| A group is missing from a module's picker | The group is scoped to a different property | Edit the group and set Scope to this property or All properties (company-wide) |
| "Selected notification group belongs to a different property" | Same as above, reported when you save | Same as above |
| A changed address still gets, or does not get, alerts | The item kept the old copy of the addresses | Open the item and save it again |
| The Scope column says "Unknown property" | The group's property was deleted | Edit the group and pick a current scope |